Privacy Policy

Who is responsible for your information

Shenzhen HomeLead Industry Co., Limited
UNIT A56, 29/F.
LEGEND TOWER, 7 SHING YIP STREET
KWUN TONG KOWLOON
HONG KONG

Privacy contact: [email protected]

Information we collect

• Contact and account details such as name, email, phone number, billing address, and shipping address.
• Order details such as products purchased, payment status, fulfillment status, returns, warranty requests, and tracking information.
• Support details such as messages, attachments, and issue history.
• Technical data such as IP address, browser, device, cookie choices, security events, and website usage data.

How we use information

• To process orders, payments, delivery, returns, refunds, and warranty requests.
• To provide customer support through email and live chat.
• To secure the website, prevent fraud, and improve products and customer experience.
• To send marketing messages where you have opted in or where permitted by applicable law.

Brand, inventory, and fulfillment partners

VODESON is owned by VODESON INC and used by Shenzhen HomeLead Industry Co., Limited under authorization. When necessary to fulfill an order, provide product support, prevent fraud, or administer a warranty, we may share relevant order and contact details with VODESON INC, Amazon Multi-Channel Fulfillment, carriers, warehouses, and other authorized logistics or service partners. These parties receive only the information reasonably needed for their role.

Payments and other service providers

We use service providers for payment processing, website hosting and security, analytics, customer support, email delivery, and fulfillment. Payment details are handled by providers such as Airwallex and payment networks. We do not store full card numbers on vodesonshop.com.

International processing

Because the store is operated from Hong Kong and orders may be fulfilled in the United States, personal information may be processed in more than one country or region. We use service-provider agreements and reasonable safeguards appropriate to the information and service involved.

Retention and security

We keep information only for as long as reasonably necessary for the purposes described above, including customer service, accounting, fraud prevention, and legal obligations. We use technical and organizational safeguards, but no internet service can guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You can also withdraw marketing consent at any time. To submit a request, email [email protected].

Cookies

See our Cookie Policy for details about cookies, analytics, and your consent choices.