FAQ

What products does VODESON focus on?

VODESON focuses on plant monitoring and smart watering hardware, starting with soil testing, irrigation timers, and light-measurement tools.

Who owns the brand, sells the order, and fulfills delivery?

VODESON is owned by VODESON INC and used under authorization by Shenzhen HomeLead Industry Co., Limited. Shenzhen HomeLead Industry Co., Limited operates vodesonshop.com as the seller and payment recipient. U.S. orders are fulfilled from U.S. inventory through authorized logistics partners, including Amazon Multi-Channel Fulfillment where applicable.

Where do you ship?

VODESON currently ships to enabled U.S. delivery areas from U.S. inventory through authorized logistics partners. Standard shipping is $6.90 for orders under $25.99, and standard shipping is free at $25.99+.

What is the return policy?

Eligible purchases have 30-day returns with no restocking fee. The customer pays change-of-mind return shipping; VODESON covers reasonable return shipping for a verified defect, damage on arrival, or an incorrect item. Contact support before shipping a return and review the Returns & Refunds policy for full conditions.

What does the warranty cover?

The 12-month hardware warranty provides a free replacement for any verified hardware defect under normal consumer use. Misuse, unauthorized modification, accidental damage, consumable parts, normal wear, improper installation, and use outside the product’s stated conditions are excluded.

How do I track an order?

Use the Track Order page with your order number and billing email. If a carrier tracking number has been added, it will also appear in order updates.

How can I contact support?

Email [email protected] or use the contact form.