U.S. launch policy
Returns & Refunds
Shenzhen HomeLead Industry Co., Limited, the seller of orders placed on vodesonshop.com, offers 30-day returns under the eligibility and cost-responsibility terms below.
30-day return window
Contact [email protected] within 30 days after delivery to request return authorization. Do not send an item before authorization and return instructions are issued.
For a change-of-mind return, the item must be in normal use condition and include the supplied accessories and materials. Support may request order details and condition evidence to confirm eligibility.
There is no restocking fee for an eligible return.
Change-of-mind returns
The customer pays change-of-mind return shipping. Use a trackable service and keep the receipt until the return is completed.
Defect or order error
VODESON covers reasonable return shipping for a verified defect, damage on arrival, or an incorrect item. Contact support before arranging shipment so the return method can be approved.
Return destination and refunds
The Hong Kong registered company address shown on this website is not a product return address. The approved return destination may be a designated U.S. logistics or inspection location. Do not send products directly to an Amazon fulfillment center or any other warehouse without written return instructions.
After an approved return is received and inspected, Shenzhen HomeLead Industry Co., Limited issues the approved refund to the original payment method. Bank or payment-provider posting times can vary.
Original outbound shipping and expedited service charges are not refundable unless VODESON caused the return. Unauthorized or ineligible shipments may be refused.
12-month hardware warranty
VODESON provides a free replacement for any verified hardware defect within 12 months after delivery. The warranty covers defects in materials and workmanship under normal consumer use.
It does not cover misuse, unauthorized modification, accidental damage, consumable parts, normal wear, improper installation, or use outside the product’s stated conditions. Contact [email protected] with the order number and a description of the issue so support can verify the defect and arrange the replacement.